[Solved] How to resolve McAfee debug error message ?

McAfee debug error message
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McAfee has comprehensive cyber security solutions. It provides cyber security solutions for both businesses and consumers. McAfee helps businesses with cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. It is not antivirus, it’s official purpose is to “analyze” your defenses and tell you if your computer is vulnerable. It scans your web history and objects currently running in memory for malware and checks status of your firewall.

Getting McAfee debug error message, Contact McAfee debug error message

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 McAfee support phone number USA 1-800-986-6752

What is McAfee debug error message ?

McAfee debug error message

Debug level log files might be requested by technical support when troubleshooting McAfee debug error message. In addition, Technical support might request McTray debug logging an issues related to McAfee Tray icon, or an event trace log for an issue with upgrading or uninstalling McAfee agent. McAfee agent log levels are controlled by a registry settings for windows clients. Debug logging products significantly more log entries, whether or not there is an McAfee debug error message.

 Guidance for enabling debug logging 

 Before reproducing an issue, enable the appropriate debug logging. If you enable debug logging  for an issue that cannot be reproduced, it does not provide adequate information for troubleshooting. You must enable debug logging on both the client and server before you reproduce the problem to successfully capture the additional information required to help investigate the issue, if you are an investigating client and server issues.

To set the McAfee agent log level (Debug) 

  • Log on to the ePO console.
  • Click Menu, Policy , policy catalog.
  • Select McAfee agent from the product drop down list.
  • Select general from the category drop down list.
  • Click the policy that you want to change.
  • Click the logging tab.
  • Select the option Enable detail logging.
  • If needed, change the Log file size limit (MB) and Roll over count options.
  • Click Save. 

To set the McScript debug log level

  • Press Windows + R.
  • In the run box, type Regedit and press Enter.
  • Navigate to the following key : [HKEY _LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ TVD\Shared Components\Framework\ ]
  • Right click Framework and select New, DWORD 32bit Value.
  • In the name field , type the following: dwDebugScript
  • Right click dwDebugScript and select Modify.
  • In the value Data Field , type 2 and click on OK.
  • The log writes the entries as “X” to confirm debug is enabled. 

How to generate McAfee Quarantine Manger debug output ?

If McAfee Quarantine Manger (MQM) is not functioning as expected and is consequently not generating a usable error message or writing to the system logs, use debug logging.

How to resolve McAfee debug error message ? 

Enable MQM debug logging :

  • Log on to Quarantine Manger using the superadmin account.
  • Select Setting and Diagnostics , and then Diagnostics.
  • Select Debug tracing, and set it to High.
  • Allow logging to take place
  • Replicate the operation that caused your system to behave unexpectedly.
  • Locate the debugging output files listed below, these are usually created in the MQM installation folder.
  • Open the service request with technical support to submit these files.

Disable debug logging :

  • Log on to MQM using the superadmin account.
  • Select settings and diagnostics and then Diagnostics.
  • Select debug tracing , and then set to None.
  • Click Apply changes.

Comment below if you have any queries regarding How to resolve McAfee debug error message 

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