Were you going about your daily Webroot scan and suddenly it got stuck and hasn’t moved in a long time? Well, it might be that you are dealing with an issue called Webroot stuck on scanning for rootkits. It is a common enough problem to have a myriad of solutions, all of which can be conducted by a layman. Continue reading this article to find out more about it.
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Webroot is an American cybersecurity developing company. It was established in the year 1997 by two people named – Kristen Talley and Steven Thomas. Their company headquarters are located at Broomfield, Colorado, United States after being acquired by another parent company called carbonite.
They started their operations with the goal to help create the internet a safe space for everyone with their cloud and artificial intelligence to stop threats in real-time.
Why does Webroot stuck on scanning for rootkits occur?
Before anyone begins to troubleshoot this issue, it is important to chalk out the exact reason why their system has its Webroot stuck on scanning for rootkits. This will save time and enable better planning:
- A corrupted driver or a single corrupt file.
- It could be that the problem is in the windows – an update or a reinstallation might be needed.
- If the user has an anti-rootkit enabled, it should be disabled immediately.
How to resolve Webroot stuck on scanning for rootkits?
Before you begin troubleshooting the Webroot stuck on scanning for rootkits, there are a few things that need to be prepared beforehand for convenience:
- Keep a copy of the 20 character key code ready.
- For a smooth uninstallation and reinstallation process, your PC should be online and connect with an internet network.
- In several instances of a frozen scan, users are not even able to cancel the scan, in which case they can try to reboot the system.
- If it does not work, then the simplest way is to Uninstall the application altogether. Restart the PC and then install it once again.
- It can also be that the problem lies in some background window that wants the user to clean the malware or infection.
- If you do not want to go about rebooting the system again and again, then try this alternative solution:
- Close down the protections in the program and stall any and all ongoing WRSA.
- Wait for a couple of minutes and restart it again.
- After which try scanning one more time to check if it’s working or not.
- It can also be that the servers are not configured to the default settings. In which case, find the factory setting servers from the website and change it.
- Lastly, you can try to get a brand new installer version with the help of the product key and then try the scan once again.
If even after following all these steps mentioned above, you are facing the Webroot stuck on scanning for rootkits issue, then go to the official support website where you will be connected to technical help. Explain your problem to them and you will definitely get a solution.
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